In all cases we will treat your Personal Information with no less protection than that provided for by the Australian Privacy Principles set out under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and any other privacy laws that are in force in Australia.
Our services include the collection, organisation and sharing of anonymous demographic, behavioural and usage patterns (“Behavioural Data”) via our customer’s and partner’s websites. This Behavioural Data is then analysed to define groups and to group users based on factors such as geography, gender, age, interests and online behaviour. Our customer’s and partners are not authorised to resell any Behavioural Data and are required to comply with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) in relation to the collection of data and Personal Information.
How we collect Behavioural Data and Personal Information about you.
We collect Behavioural Data to enable our partners and customers such as publishers and advertisers to deliver targeted and relevant content to their users. The Behavioural Data collected is used anonymously to influence the types of advertising and marketing messages and content that is displayed to a user. Behavioural Data is also collected for internal and industry reporting, market research and to obtain a better understanding of user and business interests and behaviour.
We collect Personal Information from emails and other contacts sent to us by you and users of our website.
If you provide us with information via our website this information will only identify who you are if you provide us with your details (for example, if you provide us with your contact details). When you visit our website our web server collects the following types of information for statistical purposes:
- Your Internet service provider’s address;
- The number of users who visit the website;
- The date and time of each visit;
- The pages accessed; and
- The type of browser used.
No attempt is made to identify individual users from this information.
Before we disclose your Personal Information to an overseas recipient such as a supplier or data warehouse:
- who is not in Australia or an external territory; and
- who is not the entity or the individual;
we take steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
Why we collect Personal Information and what is it used for?
We store your personal information to communicate to you information you opt in to receive from us. We may use the information:
- to improve the quality and quantity of information on our website; and
- marketing analysis.
How we hold or store the information we collect
We store the information you provide to us and the information we collect electronically in our computer databases. Access to our computer servers is controlled by firewalls and security gatekeepers.
To whom do we disclose the Behavioural Data and Personal Information?
We may also disclose Personal Information to any person or authority where we are required to by law.
Amending, deleting and how you can obtain access to your Personal Information
We try to ensure that all Personal Information about you that we collect, use or disclose is accurate, complete and up-to-date.
If you want to obtain access to any Personal Information and data that we hold about you, or believe any of your Personal Information that we hold is inaccurate, incomplete or it is not necessary to hold it, you can e-mail us at email@example.com and we will use reasonable efforts to provide it and, if required, correct it. Upon your request, we will provide you with access to your unique account-related information. In your request, please provide us with your current specific contact information so that we can accurately check our records.
You may at any time, request that we delete your personal information from our database by completing our feedback form. If you need us to delete, correct or amend this data, we will do so within 30 days.
Security and retention policies
We are committed to ensuring the security of the information we hold about you. We take all reasonable steps to ensure that the information we hold about you is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. If you have opted out of receiving information from us we will take reasonable steps to destroy the information and/or ensure that the information is de-identified.
We maintain our servers in a highly secure server environment with 24 X 7 monitoring, surveillance and support to prevent unauthorized access and data security. Advanced security measures including firewalls, security guards and surveillance are taken to ensure the continued service and protection of our services from natural disaster, intruders and disruptive events.
If you use the Internet to communicate with us, you should be aware of the risks in transmitting information over the Internet. We do not have control over information while in transit over the Internet and we cannot guarantee its security. Any personal information that we no longer require is destroyed. An exception to this may be where records are retained to comply with legal requirements.
How is my information protected?
Your information is also password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.
Making a complaint
When contacting us please provide us as much detail as possible in relation to your complaint.
We will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
Please contact us with any questions or comments.